How much is delivery?


Krystal Haus offers free shipping within the UK on all orders above £50. We want to provide you with the best value, so no more worrying about over priced delivery fees. We also provide express delivery that is fully tracked within the UK for £3.99.

We ship worldwide so if you live outside the UK, we have shipping options starting from £3.99.

How long does delivery take?


Average delivery time for standard tracked delivery is 2-5 working days and 1-2 working days for express delivery. If you order before 3pm on a weekday your order will be processed and shipped the same working day. If you order on the weekend your order will be shipped on Monday. This is excluding any bank holidays.

If you are outside the UK, it may take 5-12 days depending on the option you select at checkout. Please note in some countries, it may take longer for your item to arrive due to customs clearance therefore please allow up to 28 days. For example, we have seen slow transit times in Greece, Norway and Israel due to strict customs.

Can I get it faster?


We know how exciting it must be to receive amazing jewellery. We do offer an express delivery service which is fully tracked within the UK that you can select at checkout. If you order before 3pm, your order will be dispatched on the same day.

Can I change or cancel my order?


You can change or cancel your order within 15 minutes of placing the order. Please send us your cancellation or change request via our contact page as soon as possible to make sure it gets processed.

Once your order has been sent out, it cannot be changed or cancelled. Please double check before placing your order.

Do I pay custom fees?


There are no customs charges if you order from within the UK. However, whilst we try to minimise customs fees for our customers, this is out of our control and varies from country to country.

If you have concerns, please drop us a message after you place your order with your order number (within 15 minutes). We will always try our best to minimise the customs fees.

I entered the wrong address in my shipping details, can I change it?


If you have incorrectly entered the wrong shipping address, please contact us straight away (within 15 minutes).

If your item has already been shipped we cannot change or re-route your item and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

How can I track my order?


You will receive a tracking number and details of how you can track your order on your shipping email.

For International orders, please visit the Royal Mail tracking page and enter the tracking number that can be found in your shipping email.

Where is my order?


Due to the ongoing pandemic, couriers may face some delay. Please allow for up to 14 days for delivery however 99% of our orders arrive within 1-3 days. International standard delivery may take up to 28 days due to customs. However, if your parcel has been in transit for 20 days, you should contact us so we can contact the courier for you.

Your order may be shipped separately on very rare occasions. We have multiple factories/warehouses as well as selected suppliers and ship solely from the U.K.

My order shows as ‘delivered’ but I have not received anything?


International orders: Your parcel might be in a mailbox or with your local courier because of a delivery re-attempt or it may have been sent back because there was no one at home. Please contact us if this is the case.

Need more help?


If you have more questions regarding delivery, please contact us at: hello@krystalhaus.com